Troubleshooting

Sync says there is a conflict

What you see. Pressing Upload raises Sync Conflict: Your data was modified on another device since your last sync.

Why. Another device uploaded after the last time this one synced, so this device’s copy is built on an older starting point. Your upload is refused rather than overwriting the newer copy.

What to do. Decide which board you want:

• Use Server Version replaces this device’s board with the server’s, right away.
• Keep Local does not upload. It clears the conflict and adopts the server’s version number so your next Upload is accepted. You have to press Upload again, and doing so overwrites the other device’s work.

If you are not sure which side has more in it, close the dialog, export this device’s board first, then decide.

A new device shows an empty board after I sign in

Signing in identifies you; it does not move data. There is no automatic download.

Open the gear → Cloud Sync → Download, and read the confirmation before you accept it: This will replace all local data with server data. If that machine has anything you want to keep, Upload from the machine that has your board first, then Download here.

I paid and TabOasis still says Free

Checkout finishes on Polar, in a different tab from the extension, so the extension does not always find out on its own.

1. Open the crown in the header. Under the plans is Already completed checkout? Click below to verify your payment and unlock Pro features. Press Check Payment Status.
2. If you already had Pro and it has stopped being recognized, the license panel has Re-validate instead. Left alone, TabOasis re-checks the next time you open it after a day has passed on a subscription, or a week on a lifetime license. There is no background timer, so a closed browser checks nothing.

Either one asks the server directly. If it answers No active license found yet. Complete checkout and try again., the payment has not landed as a license. Check that Polar’s order confirmation email reached you, then mail the address shown in the license panel.

Signing in signed out another browser

A license covers three extension sign-ins at once. A fourth does not fail. It signs out the oldest of the three, which drops that browser back to Free until it signs in again.

Signing in to the web dashboard does not use one of the three. You can see both lists, and end any session you do not recognize, on the dashboard’s Devices & sessions page.

Spotlight does not open on a web page

It works on the TabOasis board and does nothing everywhere else. Three things are required, and nothing tells you which one is missing: the shortcut simply does not open anything.

1. A Pro license.
2. The setting. Gear → Preferences → Spotlight search on web pages. It is off by default.
3. Site access. Right-click the TabOasis toolbar icon, open its site-access settings and allow it on all sites. The Preferences hint says the same: Requires “Allow on all sites” permission.

If all three are in place and it still does nothing, the shortcut itself may be taken by another extension. Check chrome://extensions/shortcuts.

There are also pages no extension may run on at all, including chrome:// pages, the Chrome Web Store and other extensions’ pages. The overlay will not open there and that cannot be fixed.

I have forgotten my password

If you created the account with Continue with Google, it has no password: sign in with Google instead. Otherwise, reset it from the web dashboard. The extension has no password fields beyond signing in, so start at the dashboard’s sign-in page:

1. Click Forgot password?, beside the password field.
2. Enter your email. The page gives the same confirmation whether or not that address has an account.
3. Open the link in the email. It works once and expires after an hour. Requesting a second link kills the first.
4. Choose a new password. That signs you out everywhere, including every browser running the extension, so sign in again on each one.

If there is no Forgot password? link on the sign-in page, this TabOasis server has no email delivery configured and cannot send you anything. Mail the address shown in the license panel in Settings instead.

Either way your board is not lost. It lives in each browser that has it, with or without an account, and export works signed out.

Half my board is missing

Check, in this order:

1. Which profile you are in. Profiles do not share cards, and nothing searches across them. This is by far the most likely answer.
2. Whether a tag filter is on. A filter narrows the loose cards in each column.
3. The Archive, under the gear. Archived items are hidden from the board, from Spotlight and from the omnibox, but they are not deleted.
4. Whether you pressed Download. A Download replaces the local board with the server’s, so anything this device had and had not uploaded is gone.

A Download or an Import wiped something

Both are replacements, and neither has an undo:

• Download replaces the whole local board with the server’s copy.
• Import replaces the current profile with the file’s contents.

If you have an export from before, import it back. If you do not, and another device has not synced since, that device still has the old board. Export from it before you let it sync.

Sync refuses my upload as too large

• Server Sync caps the upload at 5 MB and refuses anything bigger rather than truncating it. The usual cause is images pasted into notes, or profile avatars.
• Chrome Sync is much smaller, around 100 KB, and says so: Data is too large for Chrome Sync (about 100KB limit). Use server sync instead. For a library of any size, use Server Sync.

AI has stopped working and now reads as not configured

A browser update can make the stored key unreadable, and TabOasis then reads as Not configured. Paste the key in again; nothing else is affected. See Where the key lives.

If the Model list is empty instead, the provider rejected the key. Check it where you generated it.

AI search returns odd results

The cause is almost always a missing or stale index.

• No index built. AI search does not refuse; it falls back to the first 30 items on your board, picked without reading your question. Gear → AI Assistant → AI Search Index → Build index.
• Provider changed. Switching between Gemini and OpenAI means rebuilding. The button becomes Rebuild for provider; press it.
• New items. Anything added since the last build is not in the index.

Calendar or Focus view disappeared

Two possible causes:

• You switched it off under Preferences → Enabled View Modes.
• Your license lapsed. Both are Pro views, so the board falls back to Kanban and a non-Blue theme falls back to Blue. Nothing on the board is touched, and it all comes back when the license does.

Bookmark Health Check misses a page that is really broken

The dialog states the limit: Only shows links with network errors (domain not found, connection refused, etc.). Cannot detect HTTP errors (404, 500) due to browser restrictions. A page that has been replaced by an error page still answers, so the check counts it as alive.

Task reminders never appear

• Notifications in Settings: the master switch and the Task reminders category both have to be on.
• The task needs a due date and its reminder switched on.
• Your operating system has to be letting Chrome raise notifications at all. That part is outside TabOasis.

Reminders are checked about once a minute, and a given task is reminded once a day.

The omnibox keyword does nothing

Type bm in the address bar and then press Space or Tab. Until you do, Chrome is still treating what you typed as a search term. Once the bar shows Search bookmarks:, TabOasis has it. See The omnibox.

Still stuck

Gear → Data Management → Report a bug. It automatically attaches your extension version, browser and language, but nothing from your board. The install ID goes with it too, unless you have turned Share usage statistics off. Add an email if you want a reply. See What we store and why.